Helpless Helpers

"Do you guys have any questions for us?" Two ICE agents asked a group of immigration detainees.

"Yes, I would like to know when my next court date is," a detainee inquired.

"I'm sorry. We can't help you," the agent replied. "We're from Sacramento, so we don't know anything about your case."

"Anyone else need help?" The agent asked.

The next guy wanted to know when his flight was leaving to return to his country.

The agent didn't know and suggested to the detainee that he write to his deportation officer.

So the guys wondered why the agents offered help without knowing anything.

Huh?